Privacy Policy

Last Updated: August 1, 2026

Victoria Landscaping Ltd ("we," "us," or "our") operates [www.victorialandscaping.com] (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site or contact us about our services.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly:

Name, email address, phone number, and mailing address (e.g., when you submit a contact form, request a quote, or book a consultation)
Project details you share with us (e.g., property address, scope of work, photos)
Any other information you choose to include in messages to us

Information collected automatically:

IP address, browser type, device type, and general location (city/region level)
Pages visited, time spent on the Site, and referring website
Cookies and similar tracking technologies (see Section 4)

We do not knowingly collect sensitive personal information such as financial account details, government ID numbers, or health information through this Site.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide quotes for our services
Schedule and coordinate landscaping, maintenance, and installation work
Communicate with you about ongoing or upcoming projects
Improve our Site and understand how visitors use it
Send occasional updates or promotional information, where you've agreed to receive it
Comply with legal obligations

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

Service providers who help us operate our business (e.g., website hosting, email service providers, scheduling software) — these providers are only permitted to use your information to perform services on our behalf
Legal authorities, if required to comply with a legal obligation, court order, or to protect our rights, property, or safety, or that of others
Business transfers, if Victoria Landscaping Ltd is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

We do not share your information with third parties for their own independent marketing purposes without your consent.

4. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies (such as Google Analytics) to understand how visitors use the Site and to improve our services. You can control or disable cookies through your browser settings, though this may affect how the Site functions.

5. Third-Party Services

Our Site may use third-party tools, including but not limited to:

Website hosting and CMS platform (Wix Studio)
Analytics services (e.g., Google Analytics)
Contact and quote request forms

These third parties may collect information in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party services linked from our Site.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax, accounting, or legal record-keeping purposes).

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under Canadian privacy law (PIPEDA) and applicable BC legislation, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for us to use your information, where applicable
Ask us to delete your personal information, subject to legal or contractual retention requirements

To exercise any of these rights, contact us using the details in Section 10.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.